Sync & Recover - Export & Restore Queues

• Only Super Users can perform mailbox recoveries.
• Please thoroughly check that all details of any intended recipient(s) of the restored mailbox or mail items are correct.
• Mimecast bears no responsibility should the Super User fail to send the recovered mailbox or mail items to the correct recipient. 

This guide describes the export and restore queue that forms part of the Sync & Recover functionality.

Walkthrough

The export and restore queue is the place to:

• Monitor all your archive mailbox export and recovery activity.
• Download exported files.
• Run reports.

Displaying the Export and Restore Queue

To display the export and restore queue:

If you're already in Exchange Sync & Recover, skip steps 1-3.

1. Log in to the Mimecast Administration Console.
2. Navigate to Archive | Exchange Sync & Recover.
3. Click on the icon in the top left-hand corner.
4. Click on the Export and Restore menu item

Downloading Export Files

Export files are available for seven days after the export is completed. The expiration date and time of the file are displayed in the queue. After the file has expired, you'll be unable to export the file. Each export file is in .PST format. If multiple export files have been produced, you can't download them all at once. They must be downloaded individually.

To download an export file:

1. Click on the Download button. A pop-up panel displays the export files. If you're already in Exchange Sync & Recover, skip steps 1-3.

Each file has a suffix of "Part X" (where x is a number) to indicate the sequence of files. For example, if there are three files, the suffixes are "Part 1,"  "Part 2,"  and "Part 3."

2. Click on the Download button next to the file you want to download.

If there are multiple download files, each must be downloaded separately.

3. Specify a Location and File Name in the dialog.
4. Click on the Save button

Viewing a Report

Once an export or restore is complete, you can view a report. This can be helpful for troubleshooting issues related to the failure of item export or restoration, as it provides a list of failed items along with the reasons for their failure.

To view a report from either export or restore:

1. Click on the Report button next to the export / restore.
2. Specify a Location and File Name in the dialog.
3. Click on the Save button.
4. Open the HTML File. The report is displayed in your browser.

The Duplicated column within a report indicates that there were duplicates in our storage and that we deduplicated those items. This behavior often occurs when a mail item that was previously ingested is replicated.

When performing folder restoration, the Duplicated column indicates that the item in question is already present within the user's mailbox.

See Also...

• Sync & Recover: Listing Search Logs
• Sync & Recover: Managing Your Synchronized Mailboxes