Mimecast Customer Care - Account Renewal Overview

This article gives supporting information for your upcoming Mimecast Account Renewal, and is intended for Administrators.
 

You are currently subscribed to a package that will no longer be available to renew. As such, you will see some changes to your account this year. This hub is designed to answer all your questions and make the transition as seamless as possible.

What Will Change With My Renewal?

Ahead of your contract renewal date, you will automatically be sent an updated quote that replaces your existing legacy bundle with the most current Mimecast plan. Moving to this plan will give you a greater level of functionality and enhanced protection.

How Do I Find Out What My New Package Will Be?

You will find this on your renewal notification. If you do not have this to hand, refer to the chart below, which shows the legacy package you will be moving from and what package you will be renewed on.

What additional capabilities will I be able to access?

The specific capabilities will depend on your current services package. All Email Security customers who do not currently have CyberGraph 2.0 or Browser Isolation will have this service added to their accounts to provide enhanced protection.

Will My New Services Require Any Type of Implementation?

Customers who have Cybergraph or Browser Isolation added to their accounts will receive details about how to activate these new services.

Additional resources can be found here: CyberGraph Enablement Hub, Browser Isolation Enablement Hub, Sync & Recover Knowledge Hub. If you need additional support outside of our knowledge material, you can log a support case.

Will My Price Change?

Yes. Mimecast applies a standard, contractually specified price uplift to all renewals, and your pricing will reflect the new capabilities provided in your plan.

Can I Change The Number of Licenses On My Renewal?

Yes, please contact your Account Manager to add to or reduce the number of licenses on renewal.

What Do I Do Now?

1. Find the package you are currently on, your number of licenses, and Account Manager details by accessing your account details found in your Mimecast account.
2. Find the package you will be moved to using the chart below.
3. Click through to read the datasheet to find out key benefits being added to your service.
4. Visit the relevant Knowledge Hub for guides to help you configure new services.

Mimecast is excited to update your services and strengthen your security posture. Our team stands ready to answer any questions you may have. We look forward to continuing to partner with you; and as always, we thank you for being a Mimecast customer.
 

Current legacy bundle	Migration to enhanced package
2017 Mimecast G1	M365 Protect
2017 Mimecast D1	M365 Protect
2017 Mimecast D1 SBE	M365 Protect
2017 Mimecast M1	M365 Protect Plus
2017 Mimecast M1 SBE	M365 Protect Plus
2017 Mimecast M1A	M365 Protect Plus + Archiving1
2017 Mimecast M2	M365 Protect Plus
2017 Mimecast M2 SBE	M365 Protect Plus
2017 Mimecast M2A	M365 Protect Plus + Archiving1
2017 Mimecast M2A SBE	M365 Protect Plus + Archiving1
2017 Mimecast M2R	M365 Protect Plus
2017 Mimecast M2R SBE	M365 Protect Plus
2017 Mimecast M3R	M365 Protect Plus
2017 Mimecast M3R SBE	M365 Protect Plus
2017 Mimecast M3RA	M365 Protect Plus + Archiving1
2017 Mimecast M3RA SBE	M365 Protect Plus + Archiving1
2017 Mimecast S0	M365 Protect
2017 Mimecast S0 SBE	M365 Protect
2017 Mimecast S1	M365 Protect
2017 Mimecast S1 SBE	M365 Protect
2017 Mimecast S2	M365 Protect
2017 Mimecast S2 SBE	M365 Protect

As part of the migration, you may be gaining new functionality, which is listed in the chart above.

Take a look at these datasheets to find out more:

• Migration Plan M2R to M365 Protect Plus 
• Migration Plan M3R to M365 Protect Plus
• Migration Plan M3RA to M365 Protect Plus
• Migration Plan S1, S1 SBE S0 to M365 Protect Plan
• Migration Plan S2, S2 SBE to M365 Protect Plan
• Migration Plan M1, M1 SBE, M2, M2 SBE to M365 Protect Plus