Mimecast Customer Care - About Mimecast

This article contains information on Mimecast's infrastructure, which integrates email security, continuity, and archiving into a unified platform, ensuring high availability and seamless service through a cloud-based, geographically dispersed data center network. It is intended for Administrators.

By combining email security, continuity, and archiving into one consolidated platform, organizations can consolidate emails and files for ease of use and administration.

Understanding the Mimecast Infrastructure

Mimecast services are deployed to customers from regional data centers in geographically dispersed locations to meet customer requirements. The design fundamentals included in the Mimecast architecture embrace grid computing methodologies, to ensure high availability and to scale to all users of the service, which is billed on an easily managed per-user operational expense model.

The Mimecast service is comprised of hundreds of individual devices that are located across a network of highly resilient data centers. Each customer's access to the Mimecast service is controlled through various layers that process web controls, security controls, or email filtering and archiving. Mimecast regards the security of clients' data as being of paramount importance and therefore ensures that access to stored emails is controlled by a robust rights structure and utilizes banking-grade encryption techniques.

In terms of mail and web access, specific points of entry into the grid will be allocated, and these points translate to MX records, outbound SMTP routing, and continuity login access. If there is an interruption of service within the customer environment, Mimecast will continue to operate seamlessly to support an uninterrupted email service to end users, backed by 100% service availability SLA. Files from network locations can be uploaded for storage within the same infrastructure.

The SaaS delivery model means changes to your network are kept to a minimum, with the implementation of Mimecast following seven simple steps.