Message Routing Urgent Mail Delivery Retrying - Sep 2024

Known Issue

Date Logged	September 5th, 2024
Product(s)	Email Security Cloud Gateway
Status	Not Fixing

Issue

Mail delivery is being retried because of an issue with processing the Impersonation /Gateway Protect Policy. The specific error is java.util.NoSuchElementException: No value present. Unfortunately, this is a known product limitation that is not currently on the Product Team Roadmap for resolution. If you would like to discuss the impact of this issue on your organizational priorities, please feel free to reach out to your account team. 

Workaround

• N/A

See Also…

• Impersonation Protection Policies
• Gateway Policies