Mimecast Administration Console - Menu Enhancements FAQ

This article contains information on addressing common questions about navigation changes in the Mimecast Administration Console, including the removal of the App Switcher, internal tabs, and updates to the unified administrator experience.

Frequently Asked Questions

Q:	Why are we making these changes?
A:	As we evolve towards a unified administrator experience across our product suite, these changes provide the framework for introducing new and updated services using consistent components, workflows, and patterns, providing a familiar look and feel across Mimecast products.
Q:	What about the App Switcher in other applications?
A:	For now, the other applications will retain their current app switchers. As more of our services are updated to support a unified administrator experience, the need for the app switcher will eventually become redundant and be removed across applications.
Q:	What is being done to address the absence of internal tabs?
A:	The decision to remove internal tabs was necessitated by the limitations of our original design, an outdated technology stack, and a desire to gradually converge the overall Mimecast product experience. The previous implementation restricted our ability to rapidly deliver high-quality features and updates within the Administration Console. We acknowledge that many users were inconvenienced by the removal of internal tabs. We are currently exploring new UX models that we believe have the potential to deliver a superior user experience to effectively address the original navigation challenges. Stay tuned for further updates as we continue our efforts to optimize your experience within the Administration Console.
Q:	Why do some third-party services appear when I use the Mimecast Administration Console?
A:	You may notice references to third-party services such as cdn.pendo.io or fonts.googleapis.com when accessing the Administration Console. These services are used to enhance the functionality and performance of the console by providing capabilities such as in-product analytics, user experience improvements, and optimized font loading. These components support the overall operation of the portal and help us better understand and improve how administrators interact with the console.
Q:	Can I access the Mimecast Administration Console on a mobile device?
A:	There is currently no dedicated mobile app for the Mimecast Administration Console. You can, however, access the console via a web browser on tablets and mobile devices. We recommend using modern browsers such as Safari, Chrome, or Firefox. For best results, try accessing the console in an Incognito or private browsing window to minimize potential interference from extensions or cached data.
Q:	Is the My Apps portal going away?
A:	No. The My Apps portal will still be accessible by navigating to http://login.mimecast.com/.
Q:	Is the Favorites going away?
A:	No.