SMS Dashboard - Guide

This article contains information on accessing and using the SMS Services Dashboard in Mimecast, including monitoring SMS activity, verifying phone numbers, managing SMS configurations, and understanding SMS statuses.

If your package includes a subscription to the SMS (Short Message Service) Services Dashboard, you can then access the dashboard to display a graphical summary of recent SMS activity on your account. It allows administrators to monitor SMS activity, view SMS information, and set up/change SMS configuration.

Accessing the SMS Services Dashboard

1. Log in to the Mimecast Administration Console.
2. Navigate to Services | SMS Dashboard.

3. The dashboard is split into the following sections:

• • SMS Messages per Day: Displays the number of successful and failed SMS messages sent daily over the last 14 days. Hover over the bar graph to display more information.
  • Phone Numbers Settings: Displays the current attribute used for sending SMS messages. Click on the Change Attribute button to use a different attribute.
  • Last 10 Active Messages (Last 14 days): Displays a summary of the last 10 active messages by user's primary email address, mobile (cell) number registered, the SMS message type, the last update time for the message, and the current status. Click the View All link to display the messages sent over the last 14 days.

Specifying Cell Phone Numbers

Cell phone numbers must be stored in the following format for us to be able to send SMS messages successfully:

+<country code><mobile number>

The table below table provides examples of correct and incorrect number formatting:

Correct	Incorrect
[phone]	0777-111-1111
[phone]	44-77-71-11-11
[phone]	(0) 5551 111 111
+1.555.11.11.111	1-555-111-1111
[phone]	1.555.111.MIME
[phone]	(UK) 777 111 1111

Mimecast strips brackets, periods, dashes, and spaces when processing messages.

Verifying Numbers

You can verify the cell phone numbers entered for a group of users to ensure they meet the format mentioned above.

1. Log in to the Mimecast Administration Console.
2. Navigate to Services | SMS Dashboard.
3. Click on the Number Verification toolbar button.
4. Specify the group of users to be checked in the Select Group field.
5. Click the Verify Group button. The summary results of the verification check are displayed at the bottom of the dialog.

Click the Download Report button to download the verification results to a comma separated (.CSV) file.

SMS Status

You can display all SMS messages sent to users for the last 30 days in the SMS Status view. This has the advantage of allowing you to filter the records by type and date range.

To access the SMS Status view:

1. Log on to the Mimecast Administration Console.
2. Navigate to Services | SMS Dashboard.
3. Click on the SMS Status toolbar button.

Click the Export Data button to download the displayed SMS status information to a comma-separated (.CSV) or .XLS file.

You can use the SMS Status field to filter by SMS status:

Below is a list of the meaning of each status:

• Queued : Has not been sent to 3rd party SMS service yet.
• Sent-Awaiting Verification : Sent, but awaiting confirmation from 3rd party.
• Sent-Verified : Confirmed delivery from 3rd party.
• Unsubscribed : User has unsubscribed from future SMS notifications. 

To unsubscribe from SMS notifications, reply to the SMS with SMSTOP. You'll be automatically unsubscribed from future SMS notifications.

• Failed : Failed SMS could be related to the recipient not accepting SMS messages, or vendor issues with generating the SMS.

See Also...

• Setting up Mimecast SMS Continuity Services