Engage - Remove Alias Address From Inactive User

This feature is available for Engage Core and Engage Pro, for Email Security Cloud Gateway only.

This article describes how to create a group of users to be excluded from receiving Engage notifications, and is intended for administrators.

Remove Alias Address From Inactive User

Previously in Engage, if an employee had both a primary address and one or more alias addresses, and these addresses exist in the Default User Group selected, both addresses would be assigned training, campaigns, and phishing tests. As a result, email notifications were sent to both primary and alias addresses. This changed in October 2020 so that all awareness training notifications, including training and campaigns, are assigned only to a primary address, not the alias address.

The historic alias email addresses previously included in the Default User Group will still appear in your historic data but can be hidden by making these alias users inactive, specific to Engage by using the Select Inactive User Group option to select an active directory or local group of users. The group selected is excluded from receiving all Engage notifications, including training modules, phishing campaigns, and reminders.

You can access the Select Inactive User Group option by using the following steps:

1. Log in to Engage.
2. Navigate to Settings | General Settings.
3. In the Select Inactive User Group box:

• Click in the selection field.
• Click on either:
  • Local Groups tab to select a group created in the Mimecast Administration Console. See Managing Groups.
  • Active Directory Groups tab to select a group of users defined in your Active Directory.

4. Select the required Group.

5. Click on Save.