Engage - Program Overview

This article describes how to use the Engage Program Overview for key user and reporting information and is intended for administrators.

Overview

The Program Overview displays your organization’s progress with Engage and allows you to generate a report at a high-level.
It displays a consolidated view of real-time results from all released Company Wide Training as well as Industry Benchmarking.

Data from Targeted Training modules and Test Campaigns is excluded from these analytics.

Program Overview Metrics

The Program Overview doesn't display metrics data when first logging on to a new Engage implementation.
You must schedule training and/or simulations for your users, and they must engage with the training lessons before any metrics can be calculated.

The Program Overview emphasizes the return on investment (ROI) from user security behavior management training as well as tracking the effectiveness of the training over time. It also helps identify the types of users, departments, and locations most susceptible to attacks. This is achieved by reviewing the following summary metrics:

• DMI Integration issue detected: This banner displays, should the integration be in an error state. It includes a link to the Integrations Hub, where the integration status can be reviewed.

• Human Risk Score: The Human Risk score dial and risk rating are displayed which are based on user behaviors and actions. Clicking anywhere on the dial opens the Human Risk Command Center in a new tab.
• Human Risk Behavior: This section shows the Human Risk Behavior scores which measure how frequently your users engage in risky behaviors.
• Company Wide Completion Statistics: This is the summary of completions from the Company Wide Training queue and the associated correctness of the responses.
• Completion Rates by Department: Provides a breakdown of your top-three and bottom-three departmental training completion rates.
• Training & Compliance Watchlist Overview: Displays which users are missing modules for a period of four weeks
• Industry Comparison: Displays how well the users are doing with the security questions and shows how the company's correct response rate measures up against those who have not taken the training.

You can expand the summary to display other industries by clicking the + icon.

• Attitude Tracker: Before users take their first training module, they answer five questions about their security at home and work. We aggregate the data to pinpoint your organization’s position on the attitude tracker and monitor how your security climate changes over time. 

 

Engage Reporting

The Program Overview contains helpful information and statistics on your organization's Engage. You can download this information to a PDF for management reporting purposes.

You can create the PDF report by using the following steps:

1. Log in to Engage.
2. Navigate to the Program Overview dashboard.

3. Click on Report. This displays a report preview.

    

4. Click on the Generate PDF link at the top of the report. A PDF file is generated in your browser's default download location.

    
5. Click on the PDF File to open it in a separate browser tab.
6. You can then click on:

• Download to save the PDF in another location.
• Print to print the PDF.