Engage - Reporting Messages

This article describes how the Engage platform is integrated with the Mimecast Report Buttons and is intended for Administrators.

Introduction

This integration works with and without Mimecast Email Incident Response (MEIR). See Mimecast Email Incident Response - Reporting Messages.

The Mimecast Report Buttons with the built-in Engage Integration are:

• Mimecast Essentials For Outlook Report Button.
• Mimecast for Outlook Report Message Button.
• Mimecast for Mobile Report Message Button.
• Mimecast for Mac Report Message Button.
• Mimecast Personal Portal Report Message Button.

For more information on Outlook End User Reporting, see Mimecast for Outlook - Blocking Senders and Mimecast Essentials For Outlook - Overview.

Reporting a message flow 

When a Engage phishing simulation is reported, the following actions are triggered:

End User Application	Reported Email Real or AT Simulation	User Blocked	Moved To
Mimecast Essentials for Outlook	Real	Yes	Junk
Mimecast Essentials for Outlook	Simulated	No	Deleted Items
Other End User Applications	Real	Yes	Junk
Other End User Applications	Simulated	No	Junk

The user notification after reporting differs, depending on whether the message was real or Engage simulated:

• If the reported email is a Engage simulated phishing email, the Reported status is accessible via the Phishing Training Dashboard. The reported message is not sent to Mimecast. 
  We track that the message has been reported, if this was done via Native Reporting (but not if it was reported by any Mimecast End User Applications).
• If the reported email is not an Engage simulated email, then the regular MEIR or non-MEIR workflows will be applied.

For more reports relating to Engage, see Reporting & Insights.