Engage - Email Notifications

This article describes how to customize and manage email notifications sent to users when Company Wide Awareness Training modules are assigned to view and are intended for Administrators.

Users have four weeks to complete the training module, then they are placed on the Watchlist; this is a list of your employees that have not completed their assignments.

Accessing the Email Templates

You can access the Email Templates by using the following steps:

1. Log in to Engage.
2. Navigate to Settings | Email Templates.

 

Assignment Notification Template

When a Company Wide Training Module is assigned to one of your end users in the organization, the end user receives a notification containing the URL link to the module. The user clicks on the URL to access the module.

Weekly Reminder Email

If a user hasn’t watched an assigned module, they receive weekly notifications until they action the module. If the module is not acted upon after the fourth week, they are placed on the Watchlist.

Users who complete an assigned module are removed from the Watchlist.

• You can click on View / Edit email to view the email template, click on Edit Email to amend as required, then click on Update to save your changes.
• You can click on Disable Weekly Reminders to disable weekly reminders, and Enable Weekly Reminders to enable them.

New User Notification Email

Engage also has a New User Notification Email. When first-time users join the organization, to catch up with other end-users, they will receive a notification telling them how many modules they need to complete and providing the URL link.

• You can click on View / Edit email to view the email template, click on Edit Email to amend as required, then click on Update to save your changes.