Awareness Training - SCORM – Frequently Asked Questions

This article helps explain Mimecast Awareness Training SCORM, and is intended for Administrators.

Frequently Asked Questions

Q:	What is SCORM?
A:	SCORM (Shareable Content Object Reference Model) helps LMS (Learning Management System) and learning content work together. SCORM is important because successful eLearning delivery relies on the ability of Learning Management Systems to read, run, and report on course content.
Q:	What is the Mimecast Awareness Training SCORM Product?
A:	Mimecast Awareness Training SCORM is available to purchase as an annual subscription, based on seats (unique user licenses). Mimecast Awareness Training SCORM can be purchased as a standalone Mimecast Awareness Training product, for scheduling and assigning training to end users via an LMS. Mimecast Awareness Training SCORM can also be purchased as a supplementary Awareness Training product, where phishing simulations and targeted video training is assigned on Mimecast Awareness Training, while onboarding or regulatory Awareness Training is assigned along with other company-wide corporate training via the LMS. SCORM files are available in all 26 languages supported on the Awareness Training platform. The SCORM subscription gives you access to the entire Awareness Training video library. Mimecast Awareness Training videos are offered in three SCORM formats; namely SCORM 1.2, AICC, and SCORM 2004 3rd Edition. The Mimecast Awareness Training Quiz Questions and Answers are not built into the SCORM videos. The Quiz, if required, will need to be built separately in the LMS. All Quiz Questions and Answers are provided to Awareness Training SCORM customers (English only).
Q:	How does Awareness Training SCORM Dispatch and Renewal work?
A:	Once purchased, the Mimecast Awareness Training SCORM Administration team will provide customers with a downloadable file containing the requested SCORM version of all the Mimecast Awareness Training videos. Mimecast Awareness Training SCORM files will expire on subscription end date. If the subscription is renewed, the SCORM files will expire on the revised subscription end date.
Q:	How do I get Awareness Training SCORM Support?
A:	If you have any playback problems or questions related to your Mimecast Awareness Training SCORM videos, please log a support ticket, and select case categories: Area: Awareness Training Case Reason: Awareness Training SCORM Support Topic: select the appropriate option. Our support team will quickly direct all support cases to the Mimecast Awareness Training SCORM Administration team.