Reporting - Outlook End-User Reporting - Jul 2024

Service Update

Availability	July 9th, 2024
Product(s)	Email Security Cloud Gateway (CG)
Who's affected	Administrators, End Users

Overview

Mimecast is pleased to announce a new feature that will be available to all Email Security Cloud Gateway customers. We will be integrating with the Microsoft Native Reporting button within Microsoft Outlook. This will enable end-user reporting of suspicious messages to Mimecast, such as false negatives, or Awareness Training simulations. 

What's changing

• End-users will be able to report messages to Mimecast, by using the reporting buttons available in any Microsoft Outlook client. 
• Reporting messages will ensure our detection engines continue to receive reported emails to update our scanners against the latest threat actors.
• Reported messages will be investigated by Mimecast to improve detection. 
• The sender of every reported message will be added to the reporter's personal blocklist. This will be identical to the current behavior of existing reporting methods, in that:
  • Internal traffic is excluded, and internal senders will not be added to the blocklist. 
  • For each reported message a block will be added for each of the following three message fields:
    • From
    • Sender 
    • Envelope From (Return-Path)
• When an Awareness Training Simulation message is reported, Awareness Training statistics will be updated. 

Recommended actions 

To be able to use this feature, Administrators will need to configure this, which is a two-stage process involving creating a connector and ensuring that the Configurations page contains the correct setup. For more information on how to do this, see Outlook End User Reporting.