Archiving - Maximum Retention Settings FAQ

This article is to assist in answering the Frequently Asked Questions regarding the Mimecast's Maximum Retention settings.

Frequently Asked Questions

Q:	What happens if my organization fails to confirm the Maximum Retention setting?
A:	This may result in Mimecast retaining your data incorrectly. Mimecast Account Managers will from time to time contact customers who have failed to confirm their Maximum Retention setting.
Q:	What if no one within my organization is a member of a suitable Administrator role?
A:	Please contact our support team to inform them that your organization requires a Super, Full, or Partner Administrator account in order to validate the Maximum Retention of your account. Our support team will respond with the appropriate procedure to follow.
Q:	What if the password for an account that has a suitable Administrator role has been forgotten?
A:	Please contact our support team stating which account requires a password reset and what Administrator role it has. Our support team will respond with the appropriate procedure to follow.
Q:	Where can I see who has a suitable Administrator role within my organization?
A:	Under the Account | Roles menu in the Administration Console, you will find your organization's Administrator roles. By clicking the role itself, you will be able to see who the members of the role are.
Q:	Will we have to go through this process every time there is a change to the Maximum Retention of our Mimecast account?
A:	Yes. After the initial confirmation, Mimecast will seek further confirmation of the Maximum Retention setting after each update of this value.
Q:	What if nobody within my organization knows what the Maximum Retention of our Mimecast account should be?
A:	Please contact our support team or your Mimecast Account Manager. They will assist you with your query.
Q:	What if the current Maximum Retention is incorrect?
A:	Please contact our support team or your Mimecast Account Manager immediately. They will ensure that the Maximum Retention gets updated after appropriate checks have been carried out.

See Also...

• Maximum Retention Settings- Technical Concepts