Mimecast Mobile - Bounced & Rejected Messages

This article contains information on viewing bounced and rejected messages in Mimecast Mobile, including reasons for delivery failure, message properties, and steps to access details for troubleshooting.

Bounced Messages

Bounced messages are those that Mimecast has accepted, but cannot deliver to the next hop or mail server. When this happens, a notification is sent to the sender of the message. Messages may be bounced due to a number of possible reasons. See the Bounced Reasons section of Bounced Messages.

You can view your bounced messages on the Mimecast Mobile application, by using the following steps:

1. Select Bounced Messages from the main menu.
2. Select a message to display its properties. This includes:

• • The message properties.
  • Message content.

Rejected Messages

Rejected messages match certain criteria (e.g. they contain a virus signature, or destined to a recipient that doesn't exist). In these instances no email data is accepted by Mimecast, rejected messages cannot be retrieved. With all rejections, Mimecast sends a rejection code to the sending mail server, and the mail server should forward a Non-Delivery Report (NDR) to the sender. See the Common Rejection Types and Resolutions section of Rejected and Deferred Messages.

You can view your rejected messages, by using the following steps:

1. Select Rejected Message from the main menu.
2. Select a message to display its properties. This includes:

• • The rejection properties (e.g. rejection type).
  • Triplet information.
  • Remote server information.