Supervision Application - Forwarding / Printing Messages

This guide describes how to forward or print messages from the Supervision application if the reviewers or escalation queue is configured to allow this.

Forwarding Messages

To forward messages:

1. Either:

• • Click on a Message to forward it.
  • Select the Tick Boxes to the left of the messages to be forwarded.

2. Either:

• • Use the Shift + F keyboard shortcut.
  • Click on the icon in one of the messages.
  • Select the Forward menu item.

If forwarding multiple messages, a new message is opened with the forwarded messages displayed as attachments.

3. Enter the required Recipients.
4. Add any Text to accompany the message.
5. Click on the Send button.

Printing a Message

You cannot print multiple messages or print messages from a review queue. To print a message from an escalation queue:

1. Click on the Message in the list.
2. Either:

• • Use the Shift + P keyboard shortcut.
  • Click on the icon in the message's toolbar
  • Select the Print menu item.

3. Set the required Print Properties.
4. Click on the Print button.

See Also...

• Supervision: Keyboard Shortcuts
• Supervision: Reviewing Messages
• Supervision: Displaying a Message's Lexicon / Escalation Details