Single Sign-On Authentication - Apr 2024

Updated

Known Issue

Date Logged April 25th, 2024
Product(s) Mimecast for Outlook
Status Not Fixing

Issue

We have identified an issue where users are not able to see the Next button when trying to authenticate with Mimecast for Outlook, via Single Sign-On (SSO). 
This is due to the high screen resolution on users' machines.

Workaround

  • Drop the screen resolution to 1920 x 1080, and set scaling to 100% to get the button to show up.
  • Use Integrated Windows Authentication via SSO or EWS to force authentication without user interaction.
  • Use the cursor to resize the window appropriately. This can be difficult when working on a monitor with 4K or 1440p resolution at any scaling, since the window can be extremely small.

See Also…

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Comments

2 comments
Date Votes
  • Avatar
    Michael Fahey

    Has there been any updates to this issue? We have this problem with the external user banner. When users go to reply the banner blocks the sender and pop-out / discard buttons. It's a huge inconvenience. 

    0
  • Avatar
    Admin - CL

    Thank you for your feedback. Please note that this is a Known Issue which we are not fixing.
    However, you can take a look at the Workaround section for steps that may help your users.

    0

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