Simply Migrate Account Setup - Apr 2023

Known Issue

Date Logged	April 18th, 2023
Product(s)	Simply Migrate
Status	Not Fixing

Issue

Several known issues may occur if the Simply Migrate Account is not installed or configured correctly.

Common installation problems:

• The credentials used to install Simply Migrate are not a SQL server's local administrator or system administrator.
• The binding is not working because Administrator IP Ranges are set but have not added the IP of the Application Server.

Commonly omitted configuration information that causes issues:

• Ingestion Management Application missing.
• Partner missing in ingestion management.
• Ingestion size is not correct.

Workaround

1. Utilize our Guides and Resources on the Simply Migrate Knowledge Hub to ensure you follow best practices for a successful Installation and Configuration.
2. To download the Simply Migrate App from the Administration Console, the Ingestion Management app must be enabled for your account, done when the SKU is ordered.
3. Ensure that the prerequisites for Server Specifications and Required System Access are met before installing:

• Only Administrators will see the application in the Administration Console.
• The account performing the migration must have Local Administrator rights on the server hosting the Mimecast Simply Migrate client software.
• The account must also have System Admin rights on the SQL instance.
• The application server running Simply Migrate must have access to the SQL instance.
• The Dashboard Service must be installed under the same user account as above.

See Also…

• Simply Migrate - Installation & Configuration
• Simply Migrate - Prerequisites
• Simply Migrate - Overview