CyberGraph Policy Override Limitation - May 2023

Known Issue

Date Logged	May 19th, 2023
Product(s)	CyberGraph
Status	Not Fixing

Issue

If the Sender Domain is different in the message Envelope versus the message Header, a CyberGraph Bypass Policy, configured via the Policy Override feature, may not apply.

This is a known limitation not on the Mimecast Product Team Roadmap to resolve. 

Workaround

• Follow the steps below to work around this limitation:
  • Add the Envelope Domain to the CyberGraph Bypass Policy.

OR

• Add the Email Addresses to a Profile Group.
• Select that Profile Group when setting up the CyberGraph Bypass Policy.

See Also…

• CyberGraph 2.0 - Policy Configuration