API & Integrations - Time To Reply

This article contains information on how Time To Reply™ integrates with the Mimecast API to provide email response time analytics, setup instructions for adding mailboxes, and key metrics to track email performance for businesses.

Category	Analytics
Developed by	Time to Reply
Support Contact	Customers can use the live chat feature on the Time to Reply website or email [e-mail] with any support questions.

Company Overview

Time To Reply™:

• • • It works with your existing email to give you analytics on how well your sales agents are handling their email inquiries.
    • Tracks individual and group mailboxes and provides the following metrics on a company and per agent/mailbox level:
      • Average email response time.
      • Average email response time to new emails.
      • Volume of total inbound emails.
      • Volume of total replies.
      • Volume of new inbound emails.
      • Volume of replies to new emails.
    • Allows you to track the emails that are important to your business and view analytics of your email performance from an online dashboard.
    • It has integrated with the Mimecast API to provide our service to any Mimecast user, and it takes a few clicks to set up.

Integration Overview

Time To Reply™ has integrated with the Mimecast API to process email header information to provide email response time analytics and other metrics around email performance.

Getting Started

Adding mailboxes to Time To Reply

1. Create a Time To Reply account: https://portal.timetoreply.com/.
2. Log in to the Time To Reply Dashboard.
3. Go to Add / Remove Agent.
4. Click Add Agent.
5. Select the Mimecast option from the dropdown.
6. Complete the form fields.
7. Click Validate.
8. Enter the user Password.
9. Click Save.

Live help is available via the Time to Reply & Trade website to help with any setup.