Message Tracking - Monitoring Message Delivery

This article describes how to monitor the processing of messages (including those subject to a Bulk Senders policy) that have yet to attempt delivery. With the messages listed, you can take action on one or more messages to:

• Retry delivery.
• Reject delivery.
• Bounce delivery.

Accessing the Processing Queue

To access the message processing queue:

1. Log in to the Mimecast Administration Console.
2. Select the Message Center | Processing Queue menu item. The Processing Queue is displayed.

Searching for Messages

With your processing queue displayed, you can search for specific messages:

1. Click on the drop-down arrow to the left of the Search field.
2. Select one of the following options:

• • • All: Searches all parts of a message. This is the default option.
    • From: Searches the message's envelope and header for the sender's address.
    • To: Searches the message's recipient address.
    • Information: Searches the message's
    • IP Address: Searches the sender's IP address.
    • Subject: Searches the message's subject.

3. Enter the required Search Criteria in the Search field.
4. Press the Enter key.

Filtering the Processing Queue

With your processing queue displayed, you can filter the listed messages by either:

• • • A date range.
    • The message's direction.
    • Whether a message has an attachment.

To filter messages by a date range:

1. Click on the Date Range field.
2. Select the required Date Range. The list of messages is automatically updated.

To filter messages by either a message's direction or whether it has an attachment:

1. Click on the Filters field.
2. Select whether to display Inbound, Outbound, or Internal messages.
3. Select whether to display messages that have or do not have attachments
4. Click on the Apply button.

Displaying a Message's Details

You can display a message's details by clicking on it in the listing. This displays a pop-out panel that displays the following message details:

• Properties
• Processing Queue Information

From this dialog, you can also Retry, Reject, or Bounce the message's delivery. See the Retrying, Rejecting, or Bouncing Messages section below for full details.

Retrying, Rejecting, or Bouncing Messages

With the processing queue displayed, you can retry, reject, or bounce messages. How you do this depends on whether you're taking action on one or more messages.

To action a single message:

1. Click on a Message in the queue. The message details are displayed.
2. Click on either the Retry, Reject, or Bounce button at the top of the Message Details panel.

To manage multiple messages:

1. Select the Tick Box to the left of the messages to be managed.
2. Click on either the Retry, Reject, or Bounce button from the Processing Queue toolbar.

See Also...

• • • Message Center: Exporting Messages