Mimecast Administration Console - Dashboard

This article contains information on the Mimecast Administration Console dashboard, providing an overview of Mimecast services, notification feeds, email queues, and activity logs, with features for monitoring and managing account settings and security.

The Mimecast Administration Console dashboard gives you a bird's-eye view of your Mimecast system and services. It is displayed by default when you log in to the Mimecast Administration Console. Should you need to access the dashboard after you've logged on, it is available on:

• • • The Account | Dashboard menu item.

Only information relevant to your account is displayed. For example, if you are not using our journaling functionality, the Journaling Connections section is not displayed.

Notification Feed

The Notification Feed displays notifications sent by Mimecast to you about your account and is displayed in a list with the latest at the top.

You can filter the notification feed by one of the filter types below. The current filter is displayed above the notification feed. To change the filter:

1. Click the down arrow to the right of the current filter.
2. Click either:

• • • • • Product only displays notifications about your Mimecast products (e.g., news about recent releases).
        • Service to display only notifications about your Mimecast service.

          In situations where we want to draw your attention to a notification (e.g., a service outage), this will be the only filter type available. You will not be able to see Product notifications until the information no longer applies.

3. All News to display a combination of your Product and service notifications. 

   Additionally, service notifications have a color-coded title and icon to help you identify their severity:

• • • • •  = Good
        •  = Warning
        •  = Error

Email Queues

The Email Queues are a graphical display of the volume of your incoming and outgoing messages over the last 48 hours. Each display allows you to interact with it in the following ways:

• • • Hover over a graph's data point to display the number of emails per category at a given time.
    • Click the See More link in the top right-hand corner to navigate directly to the Monitoring | Delivery dialog.
    • Click the icon in the top right corner of the graph to display a popup menu that allows you to:
      • Print the graph.
      • Download the graph to a.PNG,.JPEG,.PDF, or.SVG file.

Directory Connectors, Journal Connectors, and Exchange Service

The Directory Connectors, Journal Connectors, and Exchange Services sections each display a color-coded status as follows:

• • • Green = Status is good.
    • Amber = There is a partial disruption.
    • Red = There is an issue.

Each section has a See More link to the right of the status. When clicked, this navigates directly to the relevant dialog as outlined below.

Section	Dialog
Directory Connectors	Services | Directory Synchronization
Journal Connectors	Services | Journaling
Email Services	Services | Exchange Services

Activity Over 24 Hours

The Activity Over 24 Hours section displays the total number of messages in each category below over the previous 24-hour period.

Click on the number of each category to display the relevant dialog as outlined below.

Section	Dialog
Attachments Blocked	Monitoring | Attachments
Rejected Messages	Message Center | Rejected and Deferred Messages
Bounced Messages	Message Center | Bounced Messages
Policy Edits	Gateway | Policies
Held Messages	Message Center | Held Messages
Attachments Linked	Monitoring | Attachments

The Policy Edits and Held Messages sections are automatically refreshed every ten minutes. Likewise, the Attachments Blocked, Rejected Messages, and Bounced Messages sections are automatically refreshed every hour.

Total Email Traffic

The Total Email Traffic section displays an hourly breakdown of your entire internal, inbound, and outbound email traffic over the previous seven days. You can hover over a graph's data point to display the number of emails per category at a given time.

You can zoom in on the graph's data to display the hourly breakdown. To do so:

1. Click and drag over the graph's date range.
2. Release the mouse. The chart is refreshed to display data over the selected time frame.

For example, the graph above shows a spike in incoming emails on 23 July. By selecting the graph from noon on 22 July to noon on 23 July, you can zoom in to see when the spike happened.

Rejections

Displays your account's top five rejection types in no specific order over 24 hours. You can hover over a graph's data point to display the date, time, and the number of rejections at a given time.

Login Information

The Login Information section displays:

• • • Your account name.
    • The date and time you logged in.
    • Your account code.
    • Your security passphrase (if one has been configured with us).
    • Your support code. This must be quoted when calling Mimecast Support to log a call.
    • Your account's maximum retention period for messages.

Accessing Other Dashboards

Other administrative dashboards are available from the More Services menu within the left-hand menu of the Administration Console dashboard. When clicked, they open in a new tab in the Administration Console.

To access a dashboard:

1. Scroll to the More Services section of the Administration Console Dashboard.
2. Select the relevant service or product from the list:

• • • Awareness Training. 
    • Brand Exploit Protect. 
    • CyberGraph 2.0.
    • DMARC Analyzer.
    • Email Incident Response.
    • Service Monitor.

You will see the dashboards for the services you have purchased as well as for those you have not purchased and can trial.

See Also...

• • • Managing Favorites
    • Navigation