Invalid Account Error - Nov 2019

Known Issue

Date Logged	November 7th, 2019
Product(s)	Mimecast for Outlook
Status	Not Fixing

Issue

A user account is configured in A user account is configured in Mimecast for Outlook. Once the details have been saved, the error "This is not a valid Mimecast account." is displayed.. Once the details have been saved, the error "This is not a valid Mimecast account." is displayed.

This is because the configured user account cannot connect and download the Application Settings and capabilities from Mimecast.

Workaround

• Re-enter the user credentials correctly.
• If using a Proxy Server, confirm that the details have been entered to allow HTTPS traffic to Mimecast.
• Confirm that the Mimecast Windows process has started.
• Verify the Application Settings that apply to the user's email address.