Mimecast Administration Console - Login

This article contains information on logging into the Mimecast Administration Console, managing session timeouts, and configuring inactivity timeout settings for enhanced security and user control.

For security reasons, users are automatically logged off after a period of inactivity. You can control this period via the Administration Console Timeout option in Your Mimecast Account Settings. Any interaction with an expired session requires the user to log back on before being able to continue. A Session Timeout message is displayed when a session is close to expiring to allow users to stay logged in.

To access the Administration Console, you must log on. You can do this by one of the following methods:

• • • URL
    • Mimecast website

Logging On via a URL

You can log on using the URL we supplied when your Mimecast account is created. The URL differs according to the region where your account with us resides. However, a list of all regional URLs is available on the Mimecast Data Centers and URLs page.

Your Mimecast region is determined by where your data is stored, not where you access it. For example, you may be based in North America, but your data is hosted in the United Kingdom. If you are uncertain where your data is stored, follow the website option to log in.

To log on to the Mimecast Administration Console via a URL:

1. Open your browser.
2. Enter the URL.
3. Enter your Email Address.
4. Click on the Next button.
5. Select the appropriate authentication type option:

• • • Use Cloud Password to enter your Mimecast cloud password.
    • Use Domain Password if logging on with your Directory details.

6. Enter your Password.
7. Click on the Login button.

Administrator roles automatically enable cloud and directory password authentication for users, regardless of the application settings.

Logging On via the Mimecast Website

To log on to the Mimecast Administration Console via the Mimecast website:

1. Open your browser.
2. Enter the www.mimecast.com URL.
3. Click on Login.
4. Click on the My Applications option.
5. Enter your Email Address.
6. Click on the Next button.
7. Select the appropriate authentication type option:

• • • Use Cloud Password to enter your Mimecast cloud password.
    • Use Domain Password if logging on with your Directory details.

8.  Enter your Password.
9. Click on the Login button.

Logging Out

To log out of the Mimecast Administration Console:

1. Click on your Account Avatar.
2. Click on the Log Out button.

You can use your account menu to access quick links, such as contacting our support team or viewing knowledge base articles in Mimecaster Central.

Session Timeout

When a session is close to expiring due to inactivity, the Session Timeout message below displays. The user should click Yes, Stay Logged In to continue, or No, Log Out to end the session immediately. If no action is taken within the 59-second countdown, the user is logged out after the time has expired.

You can check and manually set your Administrator Console inactivity timeout period from the User Access and Permissions section of your Account Settings page within the Administration Console.

Federated / Advanced Account Administration

Advanced Account Administration functionality, administrators can log on using a cloud password. Two Step Authentication is also available for an Advanced/Federated Account Administration master account. Directory passwords are not supported for these users.

See Also..

• • • Administration Console