Mimecast for Mac - Send Technical Information

This article contains information on submitting technical feedback in Mimecast for Mac, including steps to send logs and case references to Mimecast Support, with details on response expectations and limitations.

This automatically includes any log files required by Mimecast Support to deal with the query.

There is no Service Level Agreement (SLA) associated with the feedback options, and response times may vary. Feedback is not received by your internal IT administrators and should not be used to report general IT issues.

You can submit feedback, by using the following steps:

1. Navigate to the Help menu.
2. Select the Send Technical Information menu item.
3. Supply the Case Reference of the support case the information relates to (e.g. 00391555).
4. Optionally supply any additional information.
5. Select the Send button.