Mimecast Partner - Reseller & MSP Portal

This article contains information on accessing the MSP/Reseller Portal via URL or the Mimecast website, managing username/password issues, and resetting cloud passwords.

You can access the MSP / Reseller Portal from either the:

• MSP / Reseller Portal URL
• Mimecast website

Accessing the Portal via a URL

To access the portal via a URL:

1. Entering the https://portal.mimecast.com/partner/common/login into your browser.
2. Enter your Username.
3. Click the Next button.
4. Select the Authentication Method you are using from the drop-down menu.
5. Enter your Password.
6. Click the Login Button.

Accessing the Portal via the Mimecast Website

To access the portal via the website:

1. Entering the https://www.mimecast.com/login/ into your browser.
2. Click on the Login button.
3. Click on the Partner Portal button.
4. Enter your Username.
5. Click the Next button.
6. Select the Authentication Method you are using from the drop-down menu.
7. Enter your Password.
8. Click the Login Button.

MSP Portal Username / Password Issues

Your username cannot be changed once it has been created. If you can't remember your username, contact your IT Administrator. They can advise you of the correct username value.

Whether your password can be changed depends on your password authentication type. The password authentication types are:

• Domain: This method of authentication uses your domain password. If you have issues with this, contact your IT Administrator.
• Cloud: This authentication method uses a cloud password, which can be changed if your administrator has enabled this functionality. You can request a reset code if you need to reset your cloud password. This is sent to you and must be used as described below to authenticate that you have requested the reset.

To reset your cloud password:

1. Click on the Trouble Logging In? link below the Password field. The Password Reset dialog is displayed.

2. Enter your Email Address and click on the Next button.
3. Enter the Captcha text and click on the Next button.
4. Select the method to receive your password reset code and click the Next button.
5. Enter the Code sent to you and click on the Next button.
6. Enter and confirm a new Cloud Password and click on the Next button.
7. Click the Return Me to the Login Page link and try logging in again.

For more information and instructions on the Reseller Portal, navigate to the Reseller Portal guide.