Secure Messaging - Admin Recall

This article contains information on recalling Secure Messages, including steps to recall messages, viewing message details, and accessing audit logs for tracking recall actions.

Overview

Subject to configuration, the sender of a Secure Message can assign an expiry date to the message being sent. After this date, the recipient will no longer be able to access the message. 
A Secure Message can be recalled or expired earlier than the configured expiry date, by either the sender of the message or a Mimecast Administrator with the required permissions.

Admin Recall is not available for customers using Secure Messaging - Lite.

Recalling a Secure Message

A role of Basic Administrator or above is required to recall a Secure Message.

You can recall a Secure Message, by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Email Delivery | Secure Messaging.
3. Enter the details of the Secure Message you wish to recall into the search fields.
4. Click on Search.

On the initial Secure Messaging search page, to display all Secure Messages sent in the last 48 hours, click on the Search button. A pre-defined time range or custom range may also be used. 

5. The search results will be displayed in the columns below: 

Field / Option	Description
From	Displays the email address of the sender.
To	Displays either the single recipient's email address or is annotated. For example, "[e-mail] and 2 other(s)" will show to indicate additional recipients.
Subject	Displays the subject of the Secure Message.
Status	Indicates either Sent or Recalled.
Expiry Date	Displays the expiry date of the Secure Message, if configured by the sender.
Date/Time	Displays the date and time at which the Secure Message was sent.

6. From your search results, select the tick box to the left of the message(s) to be recalled.

7. Click on Recall to recall the selected message(s).
8. A confirmation pop-up appears.
9. Click on the Recall button to confirm.
   

10. The process of recalling the message(s) begins and is confirmed by a dialog box, indicating that the results will be updated after a short time
11. Click on Search to display the updated results 

Viewing Additional Details 

To view additional details about a Secure Message, click on the message to display the Message Details pop-out panel. This panel displays two tabs: 

• Message tab:
  • General Information shows the core message details related to the sender, recipient, subject, date/time, and if the message has been recalled.
  • Recipient Permissions shows the permissions that were configured by the recipient when sending the Secure Message.
• Status tab:
  • Shows each of the recipients and if they have read the Secure Message. This status shows as either Sent or Read.

Audit Logs

Recalling a Secure Message results in the creation of an Audit Log entry.

You can access the Audit Logs by using the following steps:

1. Log in to the Mimecast Administration Console.
2. Navigate to Account | Audit Logs.
3. Filter by the audit log category of Secure Messaging Logs and athe udit log type of Secure Messaging - Admin Recalled.

Selecting the Audit Log entry will provide further details of the action.