Journaling - Credential Failures

This article contains information on troubleshooting Mimecast Journaling login issues, including verifying the journal account's status, password, and activity to ensure successful email retrieval from the journal mailbox.

The Journal user account is unable to authenticate with Mimecast.

Explanation

Journaling requires a user account within the customer infrastructure to log on during the journaling process. These account details are configured on Mimecast and are used during this log-in process. If these credentials do not match, the connection will fail, and Mimecast will be unable to log in and retrieve emails from the journal mailbox.

Resolution

Once you have confirmed that no infrastructure or device changes have been made, please consider the following:

• • • Has the Journal account been moved or deleted?
    • Has the password for the Journal account been modified or reset?
    • Is the Journal account still active and not expired or locked out?

See Also...

• • • Journaling: Connection Failures