Mimecast Customer Care - Email Deliverability

This article contains information on ensuring successful Email Deliverability with Mimecast, covering mailbox provider expectations, sender reputation, email engagement best practices, and infrastructure impact. It is intended for Administrators.

Mimecast works hard to ensure your email finds your recipient’s inbox, but successful deliverability is a shared responsibility. Mimecast’s dynamic infrastructure works alongside the practices and focus you give to your email operations. This team approach helps ensure we meet mailbox provider expectations and avoid problems delivering emails.

We've provided a guide to help you ensure that your outbound email is delivered successfully. It provides guidance and recommendations; more specifically, it explains:

• Email deliverability, including what is expected from your mailbox provider.
• Sender reputation and the different types of available reputation.
• Email engagement, including best practices and the impact of not following it.
• How your infrastructure can impact your ability to deliver email.