Aware - Spotlight Daily Insights

This article contains information on the Spotlight Dashboard which provides users with an overview of their organization's communication metrics. It features various tiles that display the key performance indicators, allowing users to monitor and analyze messaging trends and sentiment within their organization.

The following provides an overview of Organization Metric Tiles:

1. Messages Tile:

• • The Message tile displays the total number of messages sent in the last day, along with the percentage change compared to the previous day.
  • This count indicates all forms of communication such as posts, comments, replies, and chats within groups or direct messages.

2. Detailed Breakdown:

• • Clicking on the Messages tile opens a sidecar that provides a detailed breakdown of messages by source, trending themes, and group insights. This feature helps users understand the context and dynamics of their communication.

3. Sentiment and Health Indicator Tiles:

• • To the right of the Messages tile, users will find Sentiment and Health indicator tiles.
  • Sentiment reflects the overall emotional tone of conversations, while Health measures the toxicity levels within those conversations.

4. Understanding Scores:

• • These indicators are designed to learn the unique communication patterns of the organization, identifying deviations from the norm.
  • Scores ranging from 25 to 75 are considered standard, while scores outside this range indicate above or below standard communication health.

5. Highlighting Anomalies:

• • One of the primary goals of these indicators is to highlight anomalies in messaging by comparing current data against the established baseline. this helps organizations quickly identify potential issues or shifts in communication dynamics.

6. Accessing More Information:

• • Similar to the Message tile, clicking on either the Sentiment or Health indicator tiles opens a sidecar with a breakdown of indicators by source, trending themes, and group insights.
  • For future details, users can click the gray icon at the top of any tile to access additional information.