Mimecast Customer Care - Mimecast Community and Knowledge - Feb 2025

Service Update

Availability	February 6th, 2025
Product(s)	All Mimecast products
Who's affected	All Mimecast Administrators

Overview

In addition to the recently launched Support ticket logging experience, Mimecast is pleased to announce that the new Community and Knowledge platform is now live and accessible. The new Mimecast Community platform is specifically designed to enhance your security journey and facilitate connections with fellow security professionals.

What's changing

Key enhancements include:

• Enhanced user interface for easier navigation.
• Direct access to Mimecast experts and peers.
• Comprehensive knowledge base.
• Interactive forums for sharing insights and experiences.

You can watch these short videos for an overview of the new Community and Knowledge features.
Video 1: New Community Experience

Video 2: New Knowledge Experience

Recommended actions 

For more information on how to use the new functionality,

Getting Started is easy:

1. Navigate to the Mimecast Community
2. Use your existing Mimecast credentials to log in
3. Complete your community profile
4. Start exploring and connecting

See Also...

• Mimecast Customer Care - Support Experience and Mimecaster Central - Oct 2024