Engage - Malware Nudges - Mar 2025

Service Update

Availability	March 14th, 2025
Product(s)	Engage
Who's affected	Administrators

Overview

Mimecast is pleased to introduce a feature in Behavioral Nudges called Malware. This functionality:

1. Aims to enhance security awareness by recognizing risky behaviors associated with malware, and offering targeted, behavior-specific nudges to users.
2. It analyzes user activity, including malware downloads and execution attempts, and sends automated emails with or without embedded videos to educate users on how to avoid malware.
3. Furthermore, it encourages positive behaviors by congratulating users who successfully avoid malware.
4. The system allows Administrators to configure and manage these nudges, ensuring they are only sent after proper integration with a third-party malware solution.

What's changing?

• New Nudge Templates: Updated email and video templates for addressing targeted behaviors, including malware download attempts, repeated malware activity, and successful malware avoidance.
• Video and Poster Updates: New videos and posters have been created and assigned to specific nudge scenarios.
• Integration Requirements: A new banner and tooltip in the UI will inform administrators that malware nudges will only be sent after configuring a third-party malware solution through the Integrations Hub.
• Improved Messaging: Subject lines and email body content have been revised to ensure consistency and clarity, aligning with existing communications.

You'll benefit from these updates in the following ways:

• Increase user awareness and encourage behavior change by using targeted and engaging nudges.
• Offer clear and actionable steps to minimize malware risks and enhance overall organizational security.
• Provide a seamless and customizable experience for Administrators, ensuring that nudges are sent only when the necessary integrations are established.
• Establish alignment with best practices for secure communication, promoting a culture of vigilance and proactive risk management.

Recommended actions

A new banner and tooltip in the UI will notify administrators that malware nudges will only be sent after setting up a third-party malware solution through the Integrations Hub.

See Also...

• Engage - Behavioral Nudges
• Mimecast Integrations Hub