Service Update
| Availability | March 24th - April 3rd, 2025 |
| Product(s) | Partner Portal |
| Who's affected | Email Security Cloud Gateway (CG) Customers |
Overview
Mimecast is pleased to announce the launch of our One Platform initiative, with the first step being the convergence of the Partner Portal and Grid architecture into a single, unified experience which includes the opportunity to be part of the Early Access Changes. This strategic move is designed to empower our partners with a seamless and efficient environment.
Below is a summary of the key benefits:
- Unified Ecosystem & Seamless Experience: Enjoy a single, cohesive platform for all your partner interactions.
- Evolution, Not Revolution: This is not a system replacement, but we are bringing all essential tools and resources together under one roof.
- Phased Enhancements: Partners can expect ongoing improvements and expanded capabilities through iterative releases, minimizing disruption.
What's changing
- You will notice some visual changes, particularly in the left-hand navigation menu.
- To get a complete overview of this first step in the One Platform initiative and its benefits, we've created a short video for you here: Partner Portal Updates - One Platform.
Note: Please ensure you are logged in to Mimecast Partner University to be able to access this video.
Deployment Schedule
The deployment schedule for some regions will be split into alphabetical groups based on your partner's name. This approach ensures a systematic rollout, allowing for a more organized and efficient deployment process.
| Region | Deployment | Status |
| USA (A-D) | March 24th, 2025, 9am BST | Live |
| USA (E-L) | March 25th, 2025, 9am BST | Live |
| USA (M-P) | March 26th, 2025, 9am BST | Live |
| USA (Q-Z) | March 27th, 2025, 9am BST | Live |
| RSA | March 28th, 2025, 9am BST | Live |
| UKI (A-L) | March 31st, 2025, 9am BST | Live |
| UKI (M-Z) | April 1st, 2025, 9am BST | Live |
| CAN; DACH; ANZ | April 2nd, 2025, 9am BST | Live |
| NEUR; SEUR; SEA; ME | April 3rd, 2025, 9am BST | Live |
Recommended actions
The experience will be enabled automatically for partners in each region on the specified dates. Please monitor your systems and notify us immediately if you encounter any issues.
Our support team is available to assist you throughout the deployment process.
For any questions or support, please reach out to us at PartnerSupport@mimecast.com.
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