Login Pop-Up Closes Immediately - Jan 2024

Updated

Known Issue

Date Logged January 11th, 2024
Product(s) Mimecast Essentials for Outlook
Status Not Fixing

Issue

We have identified an issue when logging into both Mimecast Essentials for Outlook (via Microsoft OWA), and the Mimecast Administration Console, on the same browser.
The login pop-up for Mimecast Essentials for Outlook closes immediately after it's displayed, meaning that the user cannot complete the login process.

Workaround

  • Access Mimecast Essentials for Outlook from a different browser.

See Also…

 

Related to

Was this article helpful?
0 out of 7 found this helpful

Comments

2 comments
Date Votes
  • Avatar
    NATHAN OVIDE

    Hello,

    How can we open Mimecast Essentials for Outlook login window from a different browser, knowing that Outlook Client manages himself the login window ?

    As far as I'm concerned, we don't have a choice of browser: a new “WebView2” window opens under directly the Outlook process.

    Thanks in advance.

    0
  • Avatar
    Admin - KP

    Hi Nathan, 

    Thank you for the comment! In order to get you the best solution possible, would you please post it into our Community? Not only will it be addressed by Cybersecurity peers, but the Mimecast team as well. Once you receive a solution, it can be bookmarked for easy retrieval.

    Thanks.

    0

Please sign in to leave a comment.