Service Update
| Article Availability | April 18th, 2025 |
| Product(s) | Awareness Training |
| Who's Affected | All Awareness Training customers |
Overview
Mimecast is pleased to introduce the Mentor Series of educational videos as a distinct season within the content library. This series offers users high-value, professional training content that stands apart from the existing sitcom-style Human Error modules. Focused exclusively on English content, the videos feature embedded English captions to help accelerate time to market.
What's New
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- New Mentor Series Content: A new season of training materials will be added to the content library, showcasing professional, mentor-style videos.
The initial launch will prioritize English-only content, featuring videos with embedded English captions, to streamline the time to market.
- New Mentor Series Content: A new season of training materials will be added to the content library, showcasing professional, mentor-style videos.
- New videos include:
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- Top Security Tips for Executives.
- Phishing 101.
- Password Best Practices.
- Policy Training.
- HIPAA 101 for Business Associates.
- Social Engineering 101.
- Internet Safety/Untrusted Domains.
- Working Remotely.
- Privacy (GDPR/General).
- The Risks of AI Tools.
- The Risks of Using Your Work Device for Personal Business.
- Sharing Files Securely in MS 365/OneDrive.
- File Sharing Essentials (Google Drive).
- File Sharing Essentials (Slack).
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For the English-only launch, all videos will be in English with embedded English captions; "no additional languages will be supported at launch."
Recommendation
Nothing needs to be done as a result of these changes.
Comments
Hi, just wanted to provide some feedback on the new training modules. So far we have only distributed Phishing_101, but if this is indicative of the series, then we are unlikely to continue to use these videos for very long. The format is very flat and frankly presented in one of the most boring ways possible. The actor is slow, and the video goes on too long. I expect many of our people will simply stop watching these, which largely defeats the purpose.
You had a very good formula, for which we used to get a lot of positive feedback, but this is begining to look like you have lost the plot with this new series. Please reconsider how you are approaching this problem.
David
Thank you for the comment, we are following it up for you with the relevant Engineering team.
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