Sync & Recover Progress Reporting Revamp - May 2025

Updated May 21, 2025 12:56

Service Update

Mimecast is pleased to announce that we are changing how the progress of Sync & Recover (CG) sync tasks and mailboxes are surfaced.

This initiative aims to provide a more accurate representation of sync progress along with additional context for failing syncs.

We are changing how the progress of Mimecast Sync & Recover (CG) sync tasks and mailboxes are surfaced.
The columns in the Synced Mailboxes and View Task Details pages have been renamed for clarity:
- 'Last Status' and 'Last Results' are now 'State'.
- 'Last Activity' is now 'Last Sync'.
During ongoing sync, the 'Last Sync' column will temporarily display 'In Progress', replacing the previous last activity date/timestamp.
Task State Reporting:
- In the Sync Tasks page, the 'Status' column has been renamed to 'State' for consistency.
Updated Mailbox and Task States:
- Mailboxes and tasks can now transition through various states based on specific conditions. Below is a summary of the new states and what they indicate:

Mailbox States:

Pending: Mailbox remains in this state until initial sync is completed.
Healthy: Mailbox is syncing without errors, with tolerable occurrences of minor issues.
Duplicate: Mailbox is already being synced by another task.
Skipped: Mailbox is not syncing. Reasons may include mailbox not found, disabled, or authentication issues, and can be viewed in the tooltip.
Attention: Irrecoverable sync errors that may require you to contact Mimecast Support.

Task States:

Enabled: Task is actively syncing mailboxes with no critical issues.
Disabled: Task is inactive, and no mailboxes are syncing.
Configuration Issue: One or more mailboxes are in Skipped state, but none in Attention.
Needs Attention: One or more mailboxes are in the Attention state.
[Coming soon] Initializing: One or more mailboxes are in the Pending state.

Nothing needs to be done as a result of these changes.