Case Review - Retention Adjustments - Frequently Asked Questions

Q	Will existing retention adjustments from the Legacy/Administration Console Archive be visible in Case Review?
A	Not immediately. However, we intend to migrate existing Legacy retention adjustment requests over to Case Review in the near future.
Q	Can I self-approve my request?
A	No, self-approval is not permitted.
Q	What are the various stages of a retention adjustment request?
A	A retention adjustment request goes through the following stages: Request created - Pending. Request approved - Approved. Once expiration date of the message(s) is updated - Completed. Error experienced - Error.
Q	Can I remove an approved request?
A	No, removing approved requests is not permitted.
Q	Can I retain a message longer than my account's Maximum Retention setting?
A	Retention Adjustments cannot be used to extend the retention period of emails longer than your Maximum Retention setting.