Backup agent installer does not open on some Windows installations

Overview

Depending on your Windows group policy settings for downloading executable files, opening the backup agent installer may give no response or not launch. In these circumstances, Windows notes that the executable file was downloaded from the internet and blocks the file to help protect your computer. This article explains how to resolve the issue and launch the installer.

Affects

• Backup agent for Windows on devices with restrictive group policies

Recommended solution

To unblock the agent installer:

1. Right-click on the installer and select Properties.
2. From the General tab, click Unblock.
   
3. Click OK.
4. Open the backup agent installer.

External resources

• Microsoft: Group Policy Editor

Related topics

• Install the backup agent
• Unable to back up files (Windows)
• Hardware and software requirements
• Backup agent does not run