Software version end-of-life policy

Overview

Incydr strives to continually innovate and evolve its solutions to provide you with richer functionality and more robust products. As part of this ongoing evolution, certain products and software versions will reach the end of their lives. Our goal is to provide straightforward product lifecycle policies that help you better design, deploy, and manage your IT investments and upgrades.

This article outlines our communication and transition plans for any discontinued software version.

Version end-of-life period

The end-of-life period for a software version begins when:

• Incydr makes a software version end-of-life announcement
  Or
• Incydr makes a new release announcement

End-of-life announcements will be made approximately six months prior to the end-of-life date and will contain an official timeline describing discontinuation plans, including an end-of-support date.

• If a direct replacement product is offered, Incydr may shorten the end-of-life period.
• Incydr will not generate quotes for the license or sale of any software version during its end-of-life period.
• Support contracts cannot extend past the end-of-life date of Incydr software versions.

Additional resources

• For more information about support for version end-of-life, see the Incydr support policy.
• For more information about end-of-sale, new release, and end-of-life dates and announcements, see our Terms and Conditions.

Definitions

end-of-life announcement

The point at which Incydr announces a product or version will be discontinued.  

end-of-life date

The last day that a product is supported according to terms of support plans.

end-of-life period

The period of time beginning with the day Incydr announces a product will be discontinued or a new version is released until the last date that the product is formally supported. Generally, once the end-of-life period begins, enhancements are not made; only security fixes are available. 

end-of-sale date

The date when a product is no longer available for purchase from Incydr or its authorized resellers. This date also establishes the end-of-life date for hardware and some software product lines.

end-of-sale notification

The notification that establishes when a discontinued product will no longer be generally available. The end-of-sale notification begins the end-of-life period.

generally available

A product is generally available when sold by Incydr or an Incydr-authorized agent and for which an end-of-life announcement has not been issued. 

hardware

Equipment (including its physical components) purchased from Incydr or an Incydr-authorized agent. Hardware may also be referred to as “appliance.”

new release announcement

Announcement indicating that a newer software version of a generally available product is available. Release notifications begin the end-of-life period for a previous version or versions.

new release date

The date on which the new release of software becomes generally available. 

product

Any good or service produced or provided by Incydr.

software versions

Incydr uses four designations for software versions:

• Major software versions contain large features and changes to functionality. Major version numbers are one digit (and a zero), such as 4.0 or 5.0.
• Minor software versions contain smaller features and enhancements to existing functionality. Minor version numbers are two digits, such as 3.6 or 4.2.
• Maintenance software versions contain bug fixes and other small changes. Maintenance version numbers are three digits, such as 4.3.5 or 5.1.2.
• Patch software versions contain bug fixes or other corrections that must be addressed before the next scheduled release point. Patch version numbers are four digits, such as 3.6.4.3 or 4.3.5.1.

Updates to this document

This Version End-Of-Life Policy document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Incydr as of the date it was posted. Incydr may change or update this policy at any time, without notice. Incydr cannot guarantee that this document will be kept up-to-date, nor that any typographical errors, inaccuracies, or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Incydr makes no warranties, express, implied, or statutory, by posting such documents, or about the information in such documents.

To receive regular notifications regarding updates to our support documentation, see Subscribing To Product Documentation Notifications.