Action Required for Incydr macOS + Chrome Users - update .mobileconfig file permissions

Originally posted on March 18, 2022

On Tuesday, March 15, 2022, an update to Google Chrome impacted Incydr’s ability to collect some event metadata enhancements for users of macOS. Incydr customers that have updated to Chrome version 99.0.4844.74 must manually grant the Code42 application access to capture destination information. Incydr will be unable to collect ‘tab title’ and ‘URL’ fields until permissions are updated. Incydr macOS customers who have not updated to Chrome version 99.0.4844.74 are not affected.

To remediate, please follow the steps outlined here. 

General information regarding granting Code42 permissions to macOS devices is here. 

If you have further questions, please contact customer support.