Change your password

Overview

This tutorial describes how to change your password, as well as how to request a password reset if you lose or forget your password.

Considerations

SSO and LDAP

If your company uses single sign-on (SSO) or LDAP, you cannot change your password because your existing SSO or LDAP username and password are used to sign in. Contact your system administrator if you need to change your SSO or LDAP password.

Secure passwords

Tips for creating a secure password

• Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
• Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
• Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
• Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
• Never reuse passwords. Don't use a password for Incydr that you use for any other online account.

Request a password reset

If you lose or forget your account password, you can request that it be reset.

1. Open a web browser and go to the password reset page. The address for this page differs depending on the URL you use to access the Incydr console:
   • United States
     • US1: https://console.us.code42.com/login/#/forgot_password
     • US2: https://console.us2.code42.com/login/#/forgot_password
     • US3: https://console.gov.code42.com/login/#/forgot_password (Code42 federal environment only)
   • Ireland
     • EU1: https://console.ie.code42.com/login/#/forgot_password
2. Enter your username.
3. Click Reset Password.
4. Follow the password reset instructions sent to your email.

Change your password from the Incydr console

If you know your current password, you can change it from the Incydr console.

1. Sign in to the Incydr console with your current password. 
   Your user details appear. If your details don't appear, select Administration > Environment > Users and then select your username.
2. Select Actions > Edit account details.
   The account details appear.
3. In the Change password section, enter your Current password.
4. Enter your new Password, then re-enter it in Confirm Password.
   • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
   • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
   • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
   • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
   • Never reuse passwords. Don't use a password for Incydr that you use for any other online account.
5. Click Save.

New password for all devices
The password is changed for all devices on your account. 

Access the Incydr console from the backup agent

1. Open the backup agent. 
2. Select  Settings.
3. Click General.
4. In the bottom-right corner of the dialog, click Manage account on the web.
   Your browser displays the Incydr console sign-in dialog.

Related topics

• Backup agent reference
• Users reference
• Incydr console overview