Agent downloads reference

Overview

The Downloads page displays the agent versions available in your Incydr environment, along with download links for each agent.

Considerations

To use this functionality, you must be assigned the Security Administrator role. 

Downloads

To access Downloads:

1. Sign in to the Incydr console.
2. Select Administration > Agent Management > Downloads.

Item		Description
a	Agent type	Select the tab for the agent type you want to download. Insider risk agent: Monitors endpoint and cloud activity to detect risk Backup agent: Backs up user files Available agent types vary based on your product plan. Legacy agent end-of-life On April 10, 2024, the legacy agent reached end-of-life. Devices with the legacy agent are no longer backing up, and Incydr monitoring has stopped. See our FAQ for steps to upgrade to a supported agent.
b	Operating system	The device operating system for each agent. For the backup agent: Use Mac - Apple Silicon processor for devices using Apple chips such as M1. Upon upgrade, M1 devices automatically use this installer. Use Mac - Intel processor for Intel-based Macs. For Incydr Gov, the Mac - Apple Silicon processer app is not supported for the backup agent. To meet FedRAMP compliance requirements, Apple silicon devices running the backup agent must use the Intel processor version of the app with Rosetta 2.
c	Version	Version and build number for each agent. Click to sort the list by version number.  In some places, the insider risk agent displays two values: the app version, and the feature pack version. This table displays the first value, which is the App version. Insider risk agent version number details The version number includes two values, for example: 1.6.2 (1.7.0). The two numbers reflect the insider risk agent's architecture, which includes two distinct components: a launcher and a service. The first number is the App version, which indicates the version of the executable used to start the Code42 AAT Service. Some locations, such as third-party deployment tools and properties displayed by a device's operating system, only display this number. The second number (in parenthesis) is the Feature pack version, which indicates the features and functionality of the agent. This number is used throughout the Incydr console. In most places, it is displayed alongside the App version.
d	Hash (SHA-1)	The SHA-1 hash of the agent installer. This enables you to validate the authenticity of the downloaded file. To validate the file: Use your tool of choice to calculate the SHA-1 hash of the downloaded file. Confirm the hash of your installer file matches the hash displayed in the Incydr console.
e	Installer extension	The file extension type for each installer file.
f		Copies the download link to your clipboard.
g		Downloads the agent to your local file system.

Extract necessary files for deployment
Insider risk agent only
If you are unable to deploy an EXE file for Windows downloads, extract the MSI file using one of these methods. You must also install a dependency included in the EXE: the Microsoft Visual C++ Redistributable version 14.38.33130.0 or newer (if it's not already on your device).

For Mac downloads, you can convert a DMG file to a PKG file to meet your deployment needs.

Related topics

• Hardware and software requirements
• Roles reference
• Agent Updates reference guide