Awareness Training - Mapping Difficulty Level to Phishing Templates - Jul 2025

Service Update

Availability	July 9th, 2025
Product(s)	Email Security Cloud Gateway (CG), Awareness Training Email Security Cloud Integrated (CI), Awareness Training
Who's affected	All existing and Net-New Awareness Training customers

Overview

Mimecast is pleased to announce an enhancement to the Mimecast Awareness Training platforms, specifically within the Phishing Template functionality. This update introduces a difficulty level feature to phishing templates, enabling administrators to better understand and manage the complexity of their campaigns.

What's changing

• Introduction of Difficulty Levels:
  A new difficulty level field has been added to the phishing template customization page.
  Difficulty levels will be categorized as Low, Medium, and High and will be displayed in a dropdown menu within the template customization page.
  If an admin edits a pre-existing template, the difficulty level will become editable.
• Mandatory Difficulty Selection:
  When creating or editing a phishing template, selecting a difficulty level will be mandatory.
  If no difficulty level is selected, a pop-up message will prompt the admin: “Please select a difficulty level.” This will follow the existing UI patterns within the template editor.
• UI Enhancements:
  The difficulty level will be displayed on the phishing template page in a manner similar to the existing "Category" field. See screenshots below:

• Technical Guidance:
  Pre-mapped difficulty levels for existing phishing templates will be based on the NIST Phish Scale Calculator.
  Admins will have the ability to assign difficulty levels to any custom templates they create.

Deployment Schedule

Grid	Date
ZA Full	Wednesday July 9th, 2025 - 18h00
UK, AU, Jersey, DE	Thursday July 10th, 2025 - 18h00
US, USB, CA	Monday July 14th, 2025 - 07h00

Recommended actions

Customers should review their Phishing Template processes to utilize the new Mapping Difficulty Level to Phishing feature. No immediate action is required to continue using Mimecast Awareness Training.

See Also...

• Awareness Training - Creating Templates From URL Protection Clicks
• Awareness Training - Managing Phishing Templates
• Awareness Training - Test Emails for Phishing Campaigns