Delivery Receipts Not Being Received - Jul 2025

Known Issue

Date Logged	July 17th, 2025
Product(s)	Email Security Cloud Integrated (CI)
Status	Not Fixing

Issue

We have identified an issue where delivery receipts are not being received when Cloud Integrated (CI) rules are enabled. This is due to a limitation in a third-party component, which does not honor delivery receipt requests. 
Please contact your Account Team to discuss how this issue affects your organizational priorities.

This product limitation is not on the Product Team Roadmap to resolve or planned fix.

Workaround

• N/A.