Safe File Conversion Failure Causing Missing Path Values - Jul 2025

Known Issue

Date Logged	July 22nd, 2025
Product(s)	Attachment Protect
Status	Not Fixing

Issue

We have identified an issue where if safe file conversion fails, the path values for the conversion are not displayed in Mail Transfer Agent (MTA) threads.

This is a known product limitation, that is not on the Product Team Roadmap to resolve.

Workaround

•  N/A.

See Also…

• Attachment Protect - Attachment Management Overview
• Targeted Threat Protection - Managing Attachments
• Targeted Threat Protection - Attachment Protect Dashboard