Engage - Human Risk Scorecards - Nov 2025

Service Update

Availability	November 12th, 2025
Product(s)	Email Security Cloud Gateway (CG), Engage Email Security Cloud Integrated (CI), Engage
Who's affected	Engage, Administrators and End Users

Overview

Mimecast is pleased to announce the new Scorecards feature in Engage.
The Scorecards feature shows End Users a clear snapshot of their Human Risk level. By highlighting risky behavior, the feature helps reduce security incidents across your organization.

What's changing

• Scorecards in Engage are a move away from numeric risk scores with opaque scoring models to relative risk levels (e.g. “High Risk”) with greater scoring transparency. This will give Administrators greater flexibility to tailor communications, including content blocks and optional calls to action.
• Scorecards are visually engaging and easy to interpret, with clear explanations and actionable insights, in line with industry best practices for risk visualization, and will provide the following:
  • Human Risk Score Visibility: Introduction of a new security awareness tool within Engage, that will provide End Users with visibility for the first time of their relative risk level (e.g. Very Low, Low, Medium, High, Very High) rather than numeric scores, reducing confusion and focusing on actionable insights.
  • Category-Based Risk Breakdown: End Users will see their riskiness broken down by behavior categories such as Actual Phishing, Simulated Phishing, Training, Malware, and Sensitive Data Handling. 
  • Historical Comparison: End Users will see the change in their current risk level from last month, supporting ongoing improvement.
  • Score breakdown: Each behavioral block provides a clear breakdown of what user actions contributed to their risk level, reducing the need for security teams to answer repetitive questions.
  • Preview and Customization: Administrators will be able to preview Scorecards within the application, customize email subjects, and optional calls to action.
  • Template and Content Management: Administrators will be able to save Scorecard configurations as a Template, and enable/disable behavioral content blocks as needed. 
  • Broad Email Client Support: Scorecards will render correctly in Microsoft Outlook (web, desktop, mobile), and Gmail (web, mobile).

Deployment Schedule

Region	Date
Germany, South Africa, United Kingdom	Wednesday November 12th, 2025
Australia, Canada, United States of America, United States of America (B-Grid)	Thursday November 13th, 2025

Recommended actions

We recommend that Administrators read Engage - Human Risk Scorecards, and set up the Scorecard Template, to allow scheduling of Scorecard Campaigns.

See Also...

• Engage - Human Risk Scorecards
• Engage - Human Risk Scorecards - Human Risk Scoring