Aware - Generative AI Summaries & Ask

The Ask experience is currently generally available (GA) for message data types (such as Microsoft Teams, Slack, etc.). Support for email data is still in beta, so you may experience variable performance with email-related queries until we reach full GA for email. Thank you for your understanding as we continue to enhance Ask!

Summaries and Ask Summaries are a sophisticated generative AI tool designed to process large data sets, transforming complex information into actionable insights. Summaries plays a pivotal role in condensing and presenting information in a clear and concise manner across Custom Reporting and Search & Discover searches - to get users the data they they need faster.

Ask and Summaries is available in Search & Discover and Spotlight Custom Reporting.

Generative AI Summaries and Ask enables users to answer the "why" behind the data and tell a holistic story of their data set, and allow for quicker time to contextualize.

Summaries and Ask Setup

• All Search & Discover customers in the GCI suite will have access to Ask and Summaries in their tenant. This can be toggled on or off by an admin in System Settings | Account Configuration | Access Control Settings | Agentic and Generative AI Experiences.
• All Spotlight Custom Reporting customers in GCI suite will have access to Ask and Summaries.
• Global administrators will automatically have access to Ask and Summaries inside of Role-Based Access Controls (RBAC) permissions to grant or revoke access for all users.
• To set up non-admins with Ask, the Global Admin must create or update an existing role with the permission:
  • Access AwareIQ's Generative AI.
• Ask and Summaries will pull data from the respective Data Access Set (DAS), but will omit direct messages within Spotlight's Custom Reporting.
• Search & Discover uses all data sources that were included in the search.

To use Ask, enter a question about your data in the search area at the bottom of the screen.

Ask returns the results, indicating the number of messages the response is based on.

The messages appear on the right-hand side of the screen under Verbatims, Summaries, or Prompts.

It's possible to extract more information by changing the prompt and asking for specific topics of conversation.

Ask provides Suggested Questions which are based on the dataset. These are generated by the Large Language Models (LLM), identifying pertinent themes from the dataset.