Threat Remediation - Loading Message Details Failure - Sep 2025

Known Issue

Date Logged	September 18th, 2025
Product(s)	Email Security Cloud Gateway
Status	Fixing

Issue

Customers have reported issues with viewing the message details pane of certain manual remediation incidents. When customers are viewing messages in the Threat Research incident they receive the following error in the Threat Remediation UI:

Workaround

• Messages can be viewed within the Archive.

See Also…

• Threat Intelligence & Remediation - Threat Remediation
• Threat Intelligence & Remediation - Overview