Service Update
| Availability | November 5th, 2025 |
| Product(s) | Email Security Cloud Gateway (CG), Engage |
| Who's affected | Engage, Administrators |
Overview
Mimecast is pleased to announce the ability to reset Engage-related (training and simulated phishing) Human Risk data, specifically Human Risk Scores and associated behavioral data, within the Human Risk Platform.
The reset functionality is designed to provide you with a "clean slate" after trial or onboarding phases, providing a Human Risk Score reset capability to match existing Engage data reset capabilities.
You will need a Super Administrator role, to be able to access the reset functionality, and perform resets.
What's changing
- Human Risk Score Reset Capability: You will be able to reset all Engage-related Human Risk Score data for your organization. This includes the removal of scores and logs associated with training and simulated phishing (Simphish) behaviors that occurred before the reset time. The reset recalculates historical Human Risk Scores for both individuals and the organization, ensuring that post-reset data accurately reflects only post-reset activities.
- Audit Logging for Resets: Every reset action will be audit logged. The logs will capture details such as the behaviors being reset, the user who initiated the reset, the time of reset, and any comments provided. This ensures traceability and supports compliance requirements.
- User Confirmation Workflow: Before a reset is executed, you will need to provide a comment and confirm your intent, reducing the risk of accidental or unauthorized resets.
- Reset Status Tracking: You will be able to view the status of reset operations, including when a reset is in progress, completed, or if it has failed in the UI. Clear messaging will be provided for each state, and you will be instructed to contact Support if errors occur.
Recommended actions
We recommend that you review Human Risk Command Center - Human Risk Score Reset.
Comments
Please sign in to leave a comment.