Advanced BEC - Reporting Cases Through Zendesk - Oct 2025

Service Update

Availability	October 31st, 2025
Product(s)	Email Security Cloud Gateway (CG), Advanced BEC
Who's affected	Administrators and End-Users

Overview

Mimecast is pleased to announce a new process for submitting feedback for Advanced Business Email Compromise (Advanced BEC) detections. The new process will align existing approaches to submitting product feedback and empower the Machine Learning team to iterate on our models faster.

What's changing

• The new feedback process uses Zendesk tickets submitted through the mimecastsupport.zendesk.com portal to provide Advanced BEC feedback.

Recommended actions

Administrators and users are encouraged to review the available documentation on how to submit these cases.

See Also...

• Advanced Business Email Compromise - Reporting Cases Though Zendesk