End User Applications - Message Reporting - Nov 2025

Service Update

Availability	November 26th, 2025
Product(s)	End User Applications
Who's affected	All End Users and Administrators

Overview

Mimecast is pleased to announce enhancements for a more secure and transparent email experience. This update outlines recent changes to how reported messages are managed and viewed and explains what these improvements mean for you as a Mimecast user.

What's changing

• Reported messages are now primarily accessed through Audit Logs. This may require a two-step search process:
  • Search in Audit Logs to find the message ID
  • Search in message archives to view the message contents

Recommended actions

We recommend the following actions to ensure a smooth transition:

• Review the updated documentation with clear instructions on the new process
• Familiarize yourself with the Audit Logs search functionality
• Contact our support team if you have questions or feedback about these changes

See Also...

• End User Applications - Configuring Outlook End-User Reporting
• Audit Logs